Frequently Asked Questions

What are some symptoms of Covid-19?

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.  The most common symptoms among people with Covid-19 are:  lower back pain, fever, fatigue, sore throat, headache, loss of smell or taste, dry cough, shortness of breath.

Do I need a doctor's order?

A doctor's order is not necessary. Insurance will only cover PCR tests — not Rapid. You may submit the rapid test fee and depending on your plan, they will reimburse for it.

Do I need an appointment?

An appointment is required for PCR tests. We accept walk-ins for for rapid tests and all vaccinations.

Do you take insurance?

YES, we do process insurance claims but only for PCR. You may submit claims for rapid tests directly to your insurance for reimbursement. Tests for travel are not covered by insurance. However, it is the same test and the test results can be used for travel purposes as they only indicate whether or not you are positive or negative. Your test results are never communicated except to you.

How quickly will I receive my results?

Depending on the day and time, you will receive your PCR results within a 24-30 hour window. Rapid tests take 10 minutes.

What is the “new vaccine" booster” and when can I have it administered?

Moderna COVID-19 Vaccine and the Pfizer-BioNTech COVID-19 Vaccine are now the only authorized bivalent formulations of the vaccines for use as a single booster dose at least two months following primary or booster vaccination. The bivalent vaccines, which we will also refer to as “updated boosters,” contain two messenger RNA (mRNA) components of SARS-CoV-2 virus, one of the original strain of SARS-CoV-2 and the other one in common between the BA.4 and BA.5 lineages of the omicron variant of SARS-CoV-2.

Do you have a cancellation policy?

We provide 100% refund if you are unable to make the test — just call or email us and we’ll take care of it!

Can I also do a Rapid antigen test?

Yes and the fee is $30 and is not covered by insurance.

What is the difference between a PCR molecular test and a rapid test?

PCR test: PCR testing is considered the “gold standard” in SARS-CoV-2 detection. This test actually detects RNA (or genetic material) that is specific to the virus and can detect the virus within days of infection, even those who have no symptoms.  After the specimen is collected, it is processed in a CLIA certified laboratory.

​Antigen test: This test detects protein fragments specific to the Coronavirus. It can be done in a clinic, doctor’s office, or hospital. Turnaround time for results is usually very quick and in some cases, results can be reported within 15 minutes. Rapid tests are considered most accurate in a patient who is having symptoms of COVID-19. While the rapid test can get you results very quickly, the results may not always be accurate.

Do you have other testing locations?

No.

How will I get results?

A link from the lab that processes your specimen will be sent to your email.  You will be able to access your results by clicking on the link that is sent to you.

Can I use the results document to travel internationally?

Yes.

***Disclaimer*** We utilize Genophyll Labs, a highly accredited company, and they conduct all insurance/financial collection.